Our salesman, John, was friendly, pleasant, knowledgeable, and helpful. He knows the products as well as color and design coordination. He made the process a lot less stressful! Your showrooms and selection and quality of products are excellent.
Do yourself a favor and buy in NJ where the return policies are fair. Wish we had a Macy's furniture store near here- they have good variety and very flexible customer service - I, nor my friends, family and coworkers have ever been called crazy by them either.
We were looking for a new sofa. Showroom had a sale on sofa's, but the salesman we dealt with told us the sale did not apply to the sofa we were looking at. When we showed him there was no limitation in the sales insert we had he still denied. We left and will never return.
They offered to fix (no way) and said there are no returns. State law allows returns on defective goods so they had to offer to replace the England brand sofa. I did not want this shoddily made sofa again and let them know I was returning it and wanted my money back.
They said there was no way they would return my money even thought the mfgrs rep was giving them a full credit for the sofa according to the owner Chip. After being called crazy by Chip for wanting them to take this sofa back - I was given a store credit but there was no other sofa I liked. I complained several times to Chip about the unfairness of this situation and just wanted my money back. He did increase the credit (guilt over the name calling I suspect) so I didn't have to lay out extra for the slightly more expensive Rowe sofa. I had more credit available but really don't want anything else from this store - I really was disgusted and felt I was being held hostage. The situation was stressful. I had to search online for a sofa which took a long time and buy it through them. Finally in late winter found a sofa that I could afford online and ordered it. They delivered it in Spring but again with no protective wrapping! The explanation is that they can inspect it - I never saw this before! no! I want a clean sofa delivered please. Anyway I spent $1279 of my money and felt like I was victimized by being forced into using Monarch. The sofa is ok but I didn't like losing all my freedom to buy where I choose to buy. If I don't like your practices then let me go somewhere else especially since Monarch was compensated by the manufacturer for the sofa in the first place. It cost you nothing to let me go. I would have chalked it up to a mediocre experience and gone elsewhere.
I purchased a sofa last Fall and it arrived without any protective wrapping in a defective state. The very cheap nailed wooden frame was coming apart - we could see it thru a rip in the covering underneath and the thin frame was seriously bowed. The sofa was squeaky and uncomfortable, suspiciously different than in showroom.
Excellent service ...not pushy...staff knowledgable and good prices...stylish furniture....better than big box stores
I had to drive 2 hours but it was worth the time. Very friendly and helpful without being too pushy. Reasonably prices and nice showroom. The salesman said he would send a swatch of the material for me and when it was going to be delayed he called me to inform me. Very happy with my experience here.
Monarch Furniture Store is a US Furniture Store based in Easton, New Jersey. Monarch Furniture Store is located at 126 S 3rd St, Easton, PA 18042, USA.
Please contact with Monarch Furniture Store using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Monarch Furniture Store opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Furniture Store in Easton