I almost always write positive reviews for businesses, but sadly today my review is based on my negative experience I had today at Easton Bright Smiles. I arrived 15 minutes early for our 3 appoints (myself and 2 daughters) to allow time to fill out paperwork. A long 40 minutes later, I was asked to come to the back to discuss my insurance not working. Of course I knew I was covered, as I set these appointments up through my dental insurance company. Needless to say, they weren't having any luck with getting through to the insurance company, which isn't their fault, but should be done long before the time of the appointment.
* Hygienist never introduced themselves to any of us patients, and just began doing their jobs.... which can be scary for 3 and 5 year old kids, and simply rude for us adults.
* As I began to check out, and explain that they could cancel my appointment, the office staff were trying to explain that it wasn't there fault about the insurance. Again, the issue is it should be determined days before the appointment, which provides time to get a resolution and not waste the patient's time.
* Over an hour past my scheduled appointment time, and they hadn't even started my cleaning. I told them to cancel my appointment and that I would find a different dentist.
To make it simple:
* It took 10 minutes to get x-ray wing bites of my 5 year old, who has had these done multiple times at other dentist.
They called us back fairly fast and everyone was very kind. However, when I called to follow up on a deep cleaning cost I keep getting unclear answers and no-one ever called me back when they said they would. Also if you have Amerihealth even though they state that a cleaning is fully covered once a year there was a copay involved because they used something that was not usually covered. I only know this because I was sent a statement from the insurance but they never informed me on a copay. If I would have let it go I could have ended up with the bills sent to a collections agency .
My son went there because unfortunately with his job (no insurance provided) he had medical assistance. He had a very small chip in his tooth which they filled pretty quickly. While we were there (over 2 trips)MULTIPLE people came out on some kind of insurance that the services " recommended " weren't covered. After less than a week the filing came out. He went back in and they filled it a second time. My son said he could feel the filling banging but they said it was ok. If it happened again they'd have to look into a veneer which of course wasn't covered. He went in for a cleaning and routine ex rays yesterday. They did the ex rays but didn't do the cleaning because they wanted him to pay approximately $400 for a deep cleaning which of course isn't covered. He had previously had his teeth cleaned a little over a year ago. Then to make matters worse his filling fell out an hour after he came home. This one only lasted a couple of days. So I'm giving everyone a warning BEWARE. If you go be prepared to have services recommended that aren't covered.
I just had the most amazing experience at Easton Bright Smiles today! This was my first time seeing Dr. G. She radiates positivity and made me feel right at home and relaxed. This is her new office and practice on her own, but she has been working as a dentist for 8 years. Very competent in her craft. I was in for a regular check up and cleaning. Then she noticed a cavity and filled it right away no novocaine and no pain. I was in and out. The rest of the staff was also warm and welcoming. Clean facilities. Parking lot. Definitely will be back!
* I had to ask the hygienist to floss my 3 year old's teeth, when she told me she was finished with her 3 minute cleaning.... seriously?!?!
* Knowing I had 3 scheduled appointments at the same time (even though that didn't happen), I brought my mom with me to assist with the girls while I was getting my teeth cleaned. The hygienist asked my mom to sit in the waiting room because she was in the way. That did not happen, as she remained with my girls.
Only positive experience was the dentist herself. Dr. Anitha Gadekarla is the only person to have introduced herself and to explain what she was doing, which was to examine the teeth and apply fluoride.
From there is only got worse.
Bright smiles is more then just a Dentist to me it's a place where I feel comfortable and anyone who knows me knows I don't like to get my teeth worked on...but the employees there are so friendly an welcomes you can't help but to feel comfortable they get you in appointment wise as soon as possible also in an out when getting work done, make sure after the work is done they ask is everything to your standards and go on to say if you get home an feel something is not right give me a call! I can go on an on about my experiences but trust they will be nothing but great !!!!!! Thankx again for everything
Sadly, I won't be seeing Dr. Gadekarla again, but I hope she takes the time to fix the problems listed above, through training of her staff, to provide her future patients a better experience.
Easton Bright Smiles is a US Dentist based in Easton, New Jersey. Easton Bright Smiles is located at 3800 William Penn Hwy, Easton, PA 18045, USA.
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