Took over 2 hours for inspection and oil change of my jeep with less than 20K miles. Even though I was exempt from emissions, I was still charged more for emissions on my jeep than I am charged at Knopf Porsche for emissions on my Porsche.
It looks like there is new management here. They seem to be genuinely interested in customer satisfaction and providing a friendly and personable experience. Solid repair work at a fair price. Highly recommended!
I saw the degenerate that was doing my inspection standing under my car which was on the lift . He was apparently having difficulty getting the tire off of the jeep and I saw him try to kick the tire/rim off of the vehicle from behind. I mentioned that he will scratch the rim if the tire falls and bounces on the ground. Apparently my observation wasn't appreciated because I was warned shortly thereafter that there was a possibility that I had to purchase new rotors for $300 if the $30 "adjustment" didn't correct an issue with the emergency brake in order for my nearly new jeep to pass inspection. The man working behind the counter had his lower lip overfilled with tobacco and black gook in every crevice of his teeth.
Called and spoked to Ian about getting a muffler tip welded on. He was very nice on the phone and in person. (Very professional) when it went into the shop... tech lifted it by the pinch welds and messed the side skirts up. Also, the tech said that the muffler tip wasn't the right size for the piping. I knew that wasn't true because I'm a tech myself... I just don't do welding. They also said it was going to be hard because it was stainless steel... make a long story short; I went to Monro and they did it in like 8 mins. And, the tip was the same size as the piping like I stated. Lost a job and a customer.
Had an outstanding experience with Ian the new Manager and the rest of the staff at Midas today - He was informative, helpful, understanding and educated me in some things that needed to be worked on with my car. I highly recommend Ian and his staff at this Midas location!
Service always great, and done right the first time.
What was supposed to be easier and time saving and less stressful, ended up being one of the worst services ever. Never again will I go to Midas muffler. Unprofessional, gross, and dishonest.
Midas is a US Car Repair based in Easton, New Jersey. Midas is located at 2914 William Penn Hwy, Easton, PA 18042, USA.
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