I took my car in for an oil change. When dropping it off I asked them if they could check some other things for me as well. My one tire kept loosing pressure so I asked them to check for a hole. My power steering fluid was empty , so I thought that there was a leak. They said that they would be able to do both of those things. When I picked the car up they told me that they checked the tire and they could not find a hole in it. I asked them what its pressure was because it looked pretty flat to me. They said that it was normal. I then asked them about the power steering and they said that they couldn't check for a leak because the car was sitting in the rain. They said that they did fill it though. I checked the level the next day and it was still completely empty. Why would they lie about such a thing?! I have talked to two mechanics since then and they said the fact that the car was sitting in the rain would not make a difference. I also checked the tire pressure on a digital scale and it read 8 psi. I got the impression that they lied about these things just because they wanted to close up the shop, but who really knows why they would make such flimsy lies.
Had a steering wheel alignment problem that was overlooked at first, but when I reached out to the team at Firestone to get it corrected they were very attentive and made sure I was satisfied before leaving. Thank you very much, Firestone team!!!!
Very pleasant staff, efficient and speedy service. Pleased overall with my experience
Always respected this establishment because they have integrity. I Shay's get an honest answer and NEVER felt as if they were upselling.
When I complained to the manager the next day he kept insisting that he doubted his employees would lie about such things. He said that there was no way his employees would let a car with such low tire pressure leave the shop as it is very dangerous. I agreed that it was dangerous and that makes it even more disappointing that it happened to me. He kept insisting that I was mistaken. How insulting! I don't know how I could read a digital scale wrong! He also went further by continuing the lie the car was too wet to check for a power steering leak. He didn't even believe me when I said that his employees lied about even filling the power steering reservoir. What could I possibly gain by lying about something like that?! I just wanted good service done on my car. Very upset with this service. Do not take your car here if you want genuine honest work done on it.
I called Firestone on a friday asking for an appointment for inspection and since they did not have one for the day, asked me to drop it off with a promise to get it done by end of the day. I dropped the car before noon and did not hear them at all on the day. Saturday morning when I called, the same guy with whom I dropped the car took some time to figure out they have the car with them and said we will try to get it done by end of the day. When I called around 3, they do not even have the car in the shop. Explanation being they have people with appointment before me. So for two days the car just sat in their lot without anyone looking at. This is an absolutely wrong place to go for any need since they could not even get the simplest thing like an inspection fit in.
Firestone Complete Auto Care is a US Car Repair based in Easton, New Jersey. Firestone Complete Auto Care is located at 3804 Easton-Nazareth Hwy, Easton, PA 18045, USA.
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