The flowers were beautiful but they were not the lavender roses that my husband ordered. He complained about the color received, and Lisa (who I assume was the owner) called me, the recipient, at my place of employment to argue about my husband's complaint. I suggested that she call him directly, and she refused. She just kept insisting that I was wrong and didn't know what I was talking about. She was rude, disrespectful, and insulted me thru the entire phone conversation. As a business owner and customer service representative myself, I would NEVER speak to a customer in that manner. A simple apology would have gone a long way to help remedy the situation. Instead she chose to focus on HER being right and nothing else mattered to her. I'm attaching a photo of flowers for people to decide for themselves...red & lavender roses were ordered; red & pink roses were delivered.
I order flowers every year for my mother's birthday from Bouquets N Things and always receive wonderful service and beautiful flowers.
Beautiful flower arrangements and outstanding customer service! I love the decoration on the arrangements and how log the flowers last. Great quality! Lisa made me feel welcome and I highly recommend her business.
James
I was looking for Blue Roses. I had contacted them on 2/20/17 and Lisa informed me they don't carry them and don't believe there's such a thing as blue roses. After the phone call ended, Lisa called me back later and informed me that they are able to get a hold of them through their wholesaler. Taking the time and following up is really amazing! Even though I didn't ask for it nor did they offer. This shows great customer service and their willingness to go above and beyond for their customers!
I ordered two bouquets and they were beautiful! The owner worked with me and was very friendly. I would go back!
I highly recommend Bouquets N Things
Bouquets N Things is a US Florist based in Easton, New Jersey. Bouquets N Things is located at 3719 Nicholas St, Easton, PA 18045, USA.
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